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Can I Sell Energy Back To The Grid?

Yes. For systems <50kWp (100 panels) you can register for the Governments ‘Smart Export Guarantee’ (SEG) – typically 3-6p/kWh. This is not the only option as some suppliers pay more e.g. Octopus Energy pay 15p/kWh to customers on their standard tariff.

If you have a larger commercial system >50kWp you can get paid for surplus energy via an Export Power Purchase Agreement (Export PPA). These are short or long term contracts bewteen you and an energy supplier and typically valued at 15p/kWh. We can help you get the best deal via our broker network.

Do You Need A Smart Meter For Export Payments?

To be eligible for Smart Export Guarantee (SEG) payments, you need to be able to send half-hourly export monitoring to your energy company. The easiest way to do this is via a smart meter.

  • Second generation smart meters transmit their data over the Smart Metering Wide Area Network (SM-WAN), which is a closed secure network, rather than existing mobile networks (which first gen smart meters use). The coverage of this SM-WAN is not comprehensive at the moment, and so you should check with your supplier if there is coverage where you live prior to us installing PV. Without this network coverage, the smart meter cannot communicate.
  • Under the terms of the SEG, suppliers (‘SEG Licensees’) are obligated to accept manual export readings from generators – see section 3.5 (p5) of the guidance here. In the case that there is currently no SM-WAN coverage at your property, the SEG Licensee should still be able to install a smart meter and accept manual readings for the time being, until the WAN coverage is expanded.

Is My Solar PV System Covered Under Warranty?

Yes, your SolarEdge solar PV system is covered under warranty. SolarEdge offers industry-leading warranties, including a standard 12-year warranty on inverters and a 25-year warranty on power optimizers, providing peace of mind and long-term reliability. Additionally, most solar panels come with their own product and performance warranties, typically lasting 25 years or more. It’s always a good idea to check the specific terms and coverage details provided by your installer to ensure you fully understand the protection in place for your system.

    Moving House?

    Will a Solar PV System Affect me Selling The House?

    Installing a solar PV system can positively impact your ability to sell your house. Many buyers view solar panels as an attractive feature because they offer long-term energy savings and demonstrate a commitment to sustainability. A properly installed system with transferable warranties can increase your property’s appeal and even boost its market value. However, factors like the age of the system, ownership terms (e.g., owned outright or financed), and local market conditions can influence buyers’ perceptions. Ensuring proper documentation and highlighting the system’s benefits, such as reduced energy bills and environmental impact, can make your home even more appealing to potential buyers.

     

    I have bought a house from another homeowner where Genfit have installed solar PV. What do I need to do?

    To be eligible for any remaining warranty on the solar PV system, you will need to provide proof of ownership of the property from purchase. You can contact us at support@genfit.co.uk if you have any concerns about your system.

     

     

    How Can I Monitor My Solar PV Usage?

    Monitoring your solar PV system with SolarEdge is simple and efficient using the SolarEdge Monitoring Platform or app. This user-friendly tool provides real-time insights into your energy production, usage, and system performance. You can track your solar energy generation, monitor system health, and even identify potential issues before they become problems. Accessible from your smartphone, tablet, or computer, the platform ensures you’re always in control of your solar energy and can maximize your system’s efficiency.

    My Solar PV System isn't Working

    If your solar PV system isn’t working as expected, don’t worry—our Genfit team is here to help! Start by checking your SolarEdge monitoring platform for error messages or performance issues. If the problem persists, contact us directly, and our experienced technicians will quickly diagnose and resolve the issue to get your system back up and running. Your satisfaction and system performance are our top priorities!

    Guidance on Solar Panel Maintenance

    Solar panels require minimal maintenance to perform optimally, but occasional care can ensure they operate efficiently for years to come. Regularly check for dirt, debris, or shading that could reduce performance, and clean the panels with water and a soft brush if needed. Most systems, like those installed by Genfit, include monitoring tools to alert you to any performance issues. For added peace of mind, schedule a professional inspection every few years to ensure all components, including inverters and cables, are in good condition. If you have any concerns, the Genfit team is always here to assist!

    I Need To Register My PV System

    Registering your solar PV system is an important step to ensure compliance with local regulations and access benefits like Feed-in Tariffs or Smart Export Guarantee payments. After installation, you’ll need to notify your Distribution Network Operator (DNO) and, in some cases, register with relevant schemes. If you’re unsure about the process, don’t worry—Genfit can guide you through the necessary paperwork and ensure your system is correctly registered. Contact our team for support!

    Network Settings For Customers To Implement When Connecting To Their Secure Network For Comms

    The inverters report to Solaredge’s server so we require a connection that is 2 way communication, with access ‘in’ for remote updates.

    · LAN – is preferred, as it is more robust, and can be set up as DHCP or static IP.

    If assigning a static IP we will need the following:

    · the IP address

    · Mask

    · Gateway

    · DNS.

     

    IP address must have the following ports open to these addresses and allow 2 way communication:

     

    Server: prodssl.solaredge.com (SetApp) Port: 443 Server: prodfqdn.solaredge.com (LCD Screen) Port: 443 Server: prod.solaredge.com Ports: 80, 22221 and 22222 Server: prod2.solaredge.com Ports: 80, 22221 and 22222

     

    Solaredge server IP addresses (if you need them):

    · 217.68.149.103

    · 217.68.152.72

    · 185.121.71.38

    · 185.121.71.72