Complaint Reference

Date Complaint Received

Date First Contacted Customer Regarding Complaint

Date Complaint Closed

Complaint Name

Address

Contact Number

Email Address

Company Representative Recording Complaint

Nature of Complaint

Is The Customer Without Heating And/Or Hot Water?

Immediate Action Requested By Complainant

Has Complainant Been Contacted Within 7 Working Days And An Agreed Course Of Action Agreed? if not, why not?

Action Taken To Resolve Complaint

Is Complainant Satisfied With Result?

Further/Preventive Action Required

Complaint Closed by

Date Closed